Articles

Hotel - Calidas

Challenge

Previously, Calidas Landmark72 Royal Residence hotel used a mid-range network solution with many limitations such as high interference, weak waves, frequent disconnections, ineffective roaming and no load capacity ... leading to IT staff not being able to manage the quality of network connection for guests. The IT team must carry a cumbersome network and many complaints from customers and the pressure to solve problems.

Request in place

1. Improve & simplify large networks
2. Increase wave quality & high payload for Public
3. Roaming & mesh is good for customers to use VoIP / mobile apps for phone calls
4. Easy automatic management, predict problems, and quickly handle problems
5. Quick deployment (operated by the hotel)

Solutions proposed by DWN

With experience and expertise in network infrastructure systems for the hospitality industry, DWN quickly surveyed, designed and deployed a full-stack Cisco Meraki network solution to solve all the problems and requirements. suggest.

** The hotel has applied the following types of devices:

- Meraki MX400 (firewall / router), including 1x HA

- Meraki MX100 (firewall / router) for BoH

- Meraki MS410-16 (Core)

- A large number of Meraki MS200 Series switches
Over 310 Meraki MR (access point)

- And 5 year hardware warranty package & accessories

Result

In just 3 weeks, DWN has helped to rapidly improve the network at Calidas:

- The network system is simplified, with Topology automatically drawn and real-time updated.

- WiFi waves are very stable, and high speed. Mesh & roaming firmly
Minimize Guest Complaints from 35% to 1-3%

- User load balancing feature is very effective to maximize network load

- The rating of the guest network is getting higher and higher

IT is relieved by the heavy pressure in the past, has a lot of time to support clients, no longer has to be on duty at night as before because the system operates very smoothly and stably. The hotel is very satisfied and the favorable business growth is better.